Privacy Statement

Privacy Policy

Domain Nationwide Pty Ltd Trading as Domain Harbourside (including Agents) recognise the importance of protecting the privacy of information collected about visitors to our sites, information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the way your personal information, obtained through the web site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.  Any revised Privacy Policy will take effect when it is published on our web site.
We comply with our obligations under the Privacy Act 1998 (Cwlth) (Privacy Act), including the Australian Privacy Principles (APPs) concerning personal information of individuals.
Your Personal Information
Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Information we Collect
Personal Information is any information about you, from which you can be identified.  We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your drivers licence or passport number. 
We generally do not collect sensitive information about you, unless you provide it to us voluntarily.
How We Collect Personal Information
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected from you when you:
  • Request us to provide services including sales and leasing.
  • contact us to make an enquiry about our listed properties, including online, over the phone or in person.
  • make an application for a rental property
  • ask to be placed on one of our mailing lists,
  • apply for a job with us,
  • make an enquiry about our services,
  • visit our web site,
  • Attend property inspections or visit our office, including via manual sign-in and security surveillance at our office
  • become a client or debtor of the company.
  • Information provided by you
  • Otherwise interact with us or disclose your personal information to us.
  • You provide most of the personal information directly to us and for a specific purpose.
How we use the information we collect
Personal information that visitors submit to our sites is used only for the purpose for which it is submitted unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for recordkeeping and back-up purposes only. You should be aware that we, and those authorised may use your email address to contact you in the future. We will not sell or pass on your details to third parties.
Use of the information for a secondary purpose
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection.
We will only do this in the following circumstances:
  • where you have consented,
  • where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or
  • where we are permitted or required by law, or it is in the interests of public safety to do so.
Correcting information
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
You should be aware that we may use your email address to contact you in the future. We will not sell or pass on your details to third parties.
We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Links to other sites
We provide links to Web sites outside of our web site, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web sites and its privacy statement.
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website.
Privacy Complaints 
We take complaints seriously and will attempt to resolve your issue quickly and fairly.  If you believe that we have breached the APPs, or you have a complaint about how we handle your personal information.  You may make a complaint addressed to the Principal, Janet Kayes.  The complaint must identify you and be in writing.  We will investigate your complaint and will endeavour to provide a response within 30 days of receipt of your complaint.
If we are unable to satisfactorily resolve your concerns you can contact the Office of the Australian Information Commissioner on their website
Our Contact Details
If you require any further information or have any questions about this Privacy Policy or if you wish to access or correct your personal information or make a complaint about our handling of that information, please contact Janet Kayes as follows:
            Phone:  1300 207 023
            Post:     Ms. Janet Kayes
                        Domain Harbourside
                        GPO Box 3169,
                        SYDNEY.      2001